Privacy Policy

1. Introduction AI Ascend ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://aiascendgroup.com and use our services, including our SMS and text messaging programs.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect We collect information in various ways, including information you provide directly, information collected automatically, and information from third parties. The categories of information we collect include:

Personal Information

When you interact with us, we may collect personal information such as your name, email address, phone number, mailing address, date of birth, and other identifiers that relate to you as an individual.

Contact Information

We collect contact information including mobile phone numbers, email addresses, and other communication preferences to facilitate our services and keep you informed about your account and our offerings.

Communication Preferences and SMS Opt-in Data

When you opt in to receive SMS or text messages from us, we collect and maintain records of your consent, opt-in preferences, and communication choices. This information is kept strictly confidential and is not shared with third parties for marketing or promotional purposes.

Technical and Cookie Information

When you visit our website, we automatically collect certain technical information such as your IP address, browser type, operating system, pages visited, and the time and duration of your visit. We may use cookies, web beacons, and similar tracking technologies to collect this information.

3. How We Use Your Information We use the information we collect for legitimate business purposes, including:

Delivering SMS and text messages, including appointment reminders, customer care and support communications, and promotional offers Processing and managing your account and transactions Responding to your inquiries and customer service requests Sending marketing updates and promotional communications (only to those who have opted in) Improving and personalizing our services and user experience Analyzing website usage patterns and service performance Complying with legal obligations and enforcing our agreements Preventing fraud and maintaining the security of our services 4. SMS/Text Messaging Types of SMS Communications

When you opt in to our SMS service, you may receive the following types of messages:

Transactional Messages: Appointment reminders, booking confirmations, account updates, and customer care and support responses Marketing Messages: Promotional offers, marketing updates, special promotions, and other marketing-related communications Message Frequency

Message frequency may vary, and will not exceed 10 messages per month.

Message and Data Rates

Message and data rates may apply.

Opt-Out Instructions

You can cancel the SMS service at any time by texting STOP. After you send 'STOP', we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help and Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at team@aiascendgroup.com.

SMS Data Privacy and Non-Disclosure: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information We are committed to protecting your privacy and do not sell, rent, or lease your personal information to third parties. However, we may share your information in limited circumstances:

Service Providers and Subcontractors

We may share your information with third-party service providers who assist us in operating our website, delivering our services, and managing our business operations. These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

Our primary service providers include:

CRM and Communications Provider: Processes your information on our behalf to deliver SMS messages, voice calls, emails, and manage customer communications SMS Opt-in Data Protection

Text messaging originator opt-in data and consent records are never shared with third parties for any purpose. Your SMS consent information and communication preferences are retained solely for our service delivery and legal compliance.

Legal Requirements and Business Transfers

We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and you will be notified of any change in ownership or control of your personal information.

6. Cookies and Tracking Our website uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and gather demographic information. Cookies are small files stored on your device that allow us to recognize you and remember your preferences.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you disable or refuse cookies, some features of our website may not function properly.

We may also use web beacons and pixel tags to track website usage patterns and to confirm whether emails have been opened and read.

7. Data Retention We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the context of the processing and our legal requirements.

SMS opt-in records and consent documentation are retained in accordance with carrier regulations and legal compliance requirements. When your information is no longer needed, we will securely delete or anonymize it unless we are required by law to retain it.

8. Your Rights Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information. You may submit access or correction requests by contacting us at team@aiascendgroup.com.

Deletion Requests

In certain circumstances, you have the right to request deletion of your personal information, subject to legal and operational constraints. Please note that deletion requests for SMS opt-in data must comply with carrier record retention requirements.

Opt-Out of Marketing Communications

You may opt out of receiving promotional and marketing emails by clicking the unsubscribe link in any marketing email. You may opt out of SMS marketing messages by texting STOP at any time.

CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, and shared Right to delete personal information (subject to certain exceptions) Right to opt out of the sale or sharing of personal information Right to non-discrimination for exercising your CCPA rights To submit a CCPA request, contact us at team@aiascendgroup.com or call +1 (305) 859-4677.

GDPR Rights (European Residents)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

Right to access your personal data Right to rectification of inaccurate data Right to erasure (right to be forgotten) Right to restrict processing Right to data portability Right to object to processing To exercise these rights, please contact us at team@aiascendgroup.com.

9. Security AI Ascend is committed to protecting your personal information against unauthorized access, alteration, disclosure, or destruction. We implement appropriate technical, administrative, and physical safeguards to protect your information, including encryption, secure transmission protocols, and restricted access controls.

However, no security system is impenetrable. While we strive to protect your information using industry-standard security measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized access or security breach.

10. Children's Privacy Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take appropriate steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 18, please contact us immediately at team@aiascendgroup.com.

11. Changes to This Policy AI Ascend reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes to this Privacy Policy will be effective immediately upon posting to our website. Your continued use of our services following the posting of any changes constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us If you have questions about this Privacy Policy, contact us using the details below.

AI Ascend 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110 Email: team@aiascendgroup.com Phone: +1 (305) 859-4677 Web: https://aiascendgroup.com